Refund Policy

Last Updated: August 20, 2026

At AV5 ADS, we strive to provide reliable and high-quality digital advertising services. This Refund Policy explains when refunds may or may not be available for payments made through our platform.

1. Advertising Services

Payments made for advertising campaigns are generally considered final once a campaign has been approved or has started delivering advertisements.

2. Eligible Refunds

A refund may be considered under the following circumstances:

• A duplicate payment was made by mistake.
• A technical error resulted in an incorrect charge.
• An advertising campaign was rejected before delivery and the balance was not used.
• Services could not be provided due to a verified system issue caused by AV5 ADS.

3. Non-Refundable Payments

• Completed advertising campaigns.
• Campaigns that have already started receiving impressions or clicks.
• Publisher earnings already processed.
• Payments made due to incorrect campaign settings provided by the advertiser.
• Violations of our Terms & Conditions or Advertising Policies.

4. Refund Request

Refund requests should be submitted within 7 days of the payment date. Each request will be reviewed individually by our support team.

5. Refund Processing

Approved refunds are typically processed within 7–14 business days. The refund will be issued using the original payment method whenever possible.

6. Policy Updates

AV5 ADS reserves the right to modify this Refund Policy at any time without prior notice. Updated versions will always be published on this page.

7. Contact Us

If you have questions regarding refunds or billing, please contact us:

Email: info@av5ads.com